Refund policy

Returns & Refunds

We understand plans change — and that sometimes, what arrives isn’t quite what you expected.

Here’s how returns work with care.

You’re welcome to return your order within 14 days of receiving it.

Simply email hello@pagesofmotherhood.co.uk with your order number so we can guide you through the process.

To be eligible for a return:

Once we’ve received and checked your return, we’ll process your refund to the original payment method within 7 working days.

Please contact us as soon as possible at hello@pagesofmotherhood.co.uk with photos of the issue.

We’ll put it right quickly — offering a replacement or full refund, at no cost to you.

We don’t currently offer direct exchanges.

If you’d like a different item, please return your original order for a refund and place a new one through our shop.

Because personalised pieces are made just for you, they can’t be returned unless they arrive damaged or faulty.

After emailing us, we’ll confirm the return address and next steps.

We recommend using a tracked postal service, as we can’t be responsible for parcels lost in transit.

You’ll receive an email once your return has been processed.

Refunds usually appear in your account within 5–10 working days, depending on your payment provider.

We’re always happy to help.

Email us anytime at hello@pagesofmotherhood.co.uk and we’ll reply with care.